Privacy Policy for AI3DGen.com
4 December 2025
Introduction
AI3DGen.com (“AI3DGen”, “we”, “us”, or “our”) operates the website https://ai3dgen.com and any related services (collectively, the “Service”). We are committed to safeguarding your privacy and ensuring a secure experience. This Privacy Policy explains the limited data we collect, why we collect it, how we use it, and the principles governing the management of your uploaded content.
1. Scope and Our Commitment
This Policy applies to all visitors and users (“you”) of the Service. Our model is built on absolute content privacy and data minimization. We only collect data essential for service delivery and platform security.
2. Information We Collect
We collect information primarily to enable account access and ensure service security.
Category
Account & Identity: Name, email address, password (hashed), profile picture, billing address, VAT number. Purpose: To manage your subscription, authenticate access, and send transactional communications.
Payment Data: Last four digits of card, expiry, tokenized card identifier, PayPal/Stripe ID. Purpose: To process transactions via our secure, compliant third-party processors (we do NOT store full card numbers).
Technical & Usage: IP address, browser type/version, OS, pages visited, time spent, crash logs. Purpose: For network security, fraud prevention, optimizing service delivery (CDN), and debugging.
3. Legal Bases (If Applicable)
We process personal data based on the following legal grounds:
Performance of a Contract: Necessary to create your account, process payments, and provide customer support.
Legitimate Interests: Fraud prevention, network security, and essential product improvement (using aggregated, anonymized data).
Legal Obligation: Compliance with tax and accounting laws.
4. Handling of Uploaded Content (Content Privacy Guarantee)
Your Content is Strictly Confidential. The 2D images, text prompts, and generated 3D models are processed temporarily to fulfill your request and are subject to the following strict policy:
No Storage Commitment: All uploaded content (images and generated models) is automatically deleted within 1 hour after generation or last user download.
No AI Training: Your content is never used to train, test, or improve our AI models under any circumstances.
No Public Sharing: We do not publicly share or display your content.
5. How We Use Your Information
* Service Delivery: To manage accounts, process subscriptions, and facilitate the temporary 3D generation process.
* Security & Compliance: Detect abuse, prevent DDoS attacks, screen for illegal content (e.g., malware), and comply with court orders related to tax/accounting.
* Account Management: Handle billing, provide customer support, and send transactional emails (receipts, password resets).
* Product Improvement: Analyze anonymized usage data to improve UI/UX and service stability.
6. Sharing and Disclosure
We never sell your personal data. We share information only with:
* Service Providers: (Hosting, CDN, payment processors, email providers, analytics) who are bound by strict confidentiality and data protection agreements.
* Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets (we will notify you).
7. Cookies and Tracking
We use Cookies only for essential service operation and anonymous analytics:
* Essential Cookies: Required for service operation (session ID, auth token). Cannot be disabled.
* Analytics/Performance: Google Analytics 4, PostHog (IP anonymized). Used to understand site usage.
You may manage your consent for non-essential cookies at any time via the “Cookie Settings” link in the footer.
8. Security and Children
Security: We employ industry-standard practices, including SOC-2-compliant cloud infrastructure, zero-trust network principles, and AES-256 encryption, to protect your data.
Children: The Service is not intended for children under 13. We do not knowingly collect data from minors. If you suspect a minor has provided us with personal data, please contact us immediately for prompt deletion.